MGMT 321: OB Assignment
SHAPING BEHAVIOR — TWO SCENARIOS
Your answers should clearly show how the principles of OB are being applied in coming up with the solutions. Brief answers based on your views will NOT earn you any points.
The following scenarios depict issues needing to be addressed. Outline how you would approach solving the problem using the contingent consequences and behavior shaping. Apply the behavior modification concepts presented in chapter 9 to identify the target behavior and decide upon the appropriate contingent consequences.
SCENARIO I: The Tardy Operators
Despite repeated warnings and discussions on this issue, the three switchboard operators in your department are late on a regular basis. This unreliability creates significant problems, because the switchboard is the only way to receive incoming calls. After a “crackdown,” the operators get in on time for a while, but then slip back into old patterns. You know that part of the problem is that all three have pre-school children, and excuses for lateness usually revolve around getting them up and to day care. However, other employees with young children are able to get to work on time regularly.
The following scenarios depict issues needing to be addressed. Outline how you would approach solving the problem using the contingent consequences and behavior shaping. Apply the behavior modification concepts presented in this chapter to identify the target behavior and decide upon the appropriate contingent consequences. Provide at least 3 specific actions that you would recommend.
This assignment is worth 30 points. Your answers must be based on OB principles and concepts, which should be clearly highlighted in your recommendations. Brief answers based on your opinion will NOT earn you any points.
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