1. Read sections 5.1-5.5 from Engineering and Sustainable Community Development by Lucena . How would you define effective listening in sustainable community development projects? (100-200 words)
3. Read pp. 20-35 in User Research Framework by Smith & Leith and watch “Ethnography” by Isaacs. What are the strengths and limitations of
the various user research methods? Then spend 30 minutes observing hand-washing practices in a restroom or kitchen and take photos. Do you see different results when subjects know you are observing them? (100-200 words
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