INSTRUCTIONS FOR THE ALLIANT CASE
In addition to the 3 questions at the end of this case, I would like to add 4 more questions. Please use the questions as a ‘framework’ for your case analysis. A framework is not meant to limit your responses, but to provide you with some guidance into general areas of the case in order to develop a more thorough case analysis.
Students often ask me about how to write a case analysis. You need to follow the general instructions for written papers posted on the Moodle page. I expect students to be very thorough in their treatment of the case material by applying what they learn in the course and justifying their ideas. If you wish, you can also use resources outside the course to develop the case analysis.
Questions 1-3: at the end of the case
Q4: Based on the Alliant Health System’s values and beliefs, explain how the hospital’s organizational culture journey has been shaped/influenced by the guiding principles/core values? Provide specific tangible evidence from the hospital’s operations to support your analysis.
Q5: Discuss the ‘Model/Conceptual Framework of TQM’ at Alliant in terms of the PDCA Cycle (Dr. Deming’s philosophy). Discuss only the Plan part of the cycle. You will need to reference the relevant pages in your textbook (Chapters 8 and 13).
Q6: Examine the hospital’s definition(s) of quality and relate your discussion to the implementation of TQM in the hospital.
Q7: Apply the philosophies of Deming, Juran, and Crosby to the TQM model at Alliant. Be very specific to the principles that you are applying.
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