CMN315 Week1 Discussion2

Listening is the process of receiving, understanding, remembering, appraising, and responding to both nonverbal and verbal communication. Research suggests we only remember between 25-50% of the information we hear (MindTools, 2015.). We use active listening to consciously receive, understand, and respond to the information we are hearing. There are several culprits to poor listening:

Letting your mind wander (ex. becoming distracted, only pretending to pay attention)
Not making eye contact
Negative body language (ex. your posture and gestures indicating impatience)

Fortunately, there are many ways we can become better active listeners. Watch this video from MindTools (2:39 min) for active listening tips.

An additional way to improve your active listening skills is by summarizing the conversation. A common phrase for summarizing is to say, “It sounds like you are saying ______. Is that right?” This allows you to give the person a chance to clarify if there are any errors in how they spoke and confirm that your interpretation is accurate (Grohol, 2018). Make sure you use this technique sparingly. If it is used too frequently in the same conversation, it can actually sound as though you are patronizing the other person. Review Become a better listener: Active listening (952 words)
(Links to an external site.)
to learn additional techniques to improve your active listening skills.

The benefits of improving your active listening skills are numerous. In your personal relationships, you will be able to respond with more empathy. Active listening also gives you a chance to ask questions, which allows the other person to feel heard and respected. If your loved one is distressed, active listening allows you to focus more on what they are saying, and need, versus your own needs.

From a professional standpoint, active listening gives you the chance to understand problems. Once you understand problems, you can begin to develop solutions (Cuncic, 2019). Active listening also shows you are proactive and willing to collaborate.

Resources and References

Cuncic, A. (2019). How to practice active listening. Retrieved from
(Links to an external site.)

Grohol, J.M. (2018). Become a better listener: Active listening. Retrieved from
(Links to an external site.)

MindToolsVideos (2015). How to improve your listening skills with active listening. Retrieved from YouTube:
(Links to an external site.)

The Virtual (2016, May 2). Interview etiquette – Bad example. Retrieved from YouTube:
(Links to an external site.)


Research an interview video and review the contents from the perspective of a Human Resources (HR) representative. While watching the video, take some mental notes on the strengths and weaknesses on behalf of the HR representative. Would a bad interview make or break a candidate’s interest? Why or why not? Explain your reasoning with the consideration of the mental notes you took while watching the video.

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