conflict management reply 2

Reply to post below with addition information. 2 reference within 5 years.


According to Arveklev, Berg, et al (2018), anytime one is interacting with others conflict is bound to happen given the evolving roles of health care professionals and increased work demands. Dysfunctional conflict is a negative type of conflict that can impact organizations, individuals, and families. Conflict can occur between various groups or individuals such as between health care professional such as nurses or patients and their families. One-way dysfunctional conflict impact health care organization is by creating nurse shortages due to the stress of the environment at work. An example of dysfunctional conflict is between nurses in a department who each have been working for 15 plus years and Nurse B who is an LVN for 5 years. Nurse B has a friendship outside of work with the manager of the department, she is frequently getting days off when she asks while others get denied, and also gets picked for projects over others in the department. She quickly moves into a secretary position assisting the manager. She begins to lead meetings although she is not a manager yet. When a new assistant management position opens in the department Nurse B gets the position over more senior nurses within the department. This results in conflict within the department among all nurses who feel favoritism played a role in Nurse B getting the new position. As a result, many of the nurses start to call off weekly and many of them start to look for new jobs outside of the department.


Arveklev, S. H., Berg, L., Wigert, H., Morrison-Helme, M., & Lepp, M. (2018). Learning About Conflict and Conflict Management Through Drama in Nursing Education. Journal of Nursing Education, 57(4), 209-216.

Joel, L.A. (2018). Advanced Practice Nursing Essentials for Role Development 4th ed. F.A. Davis Company.


Original question:Write a short scenario that illustrates a particular type of dysfunctional conflict. Provide the who and what of the conflict. Discuss the components of the scenario that characterize the particular type of dysfunctional conflict. From your readings, identify and explain two strategies to effectively deal with the conflict.

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