Hospitality Leadership Reflection Assignment

Hospitality Leadership Reflection Assignment

The world of hospitality is very dynamic and competitive forces are making success in this industry ever more challenging. Along with these challenges many of today’s societal ills are being blamed on corporate greed and many of these are being thrown on the backs of some of the biggest hospitality organizations. However, there are plenty of great hospitality stories that need to be told.

During this semester, I am asking you to read 1 recently released book related to the Hospitality Industry. Below you will find a list of approved books with a short abstract. The report is to be approximately 1500 words (5 pages double spaced). Please read and review the Rubric (grading form) found at the end of this document to ensure that you attend to all of the elements expected in this paper.

Please pick one book from the list to write this paper!

Approved Books

Onward: How Starbucks Fought for Its Life without Losing Its Soul. by Howard Schultz

In 2008, Howard Schultz made the decision to return as the CEO of Starbucks to help the company restore financial health and return to its core values. In Onward, he shares the remarkable story of his return, revealing how, during one of the most tumultuous economic times in history, Starbucks again achieved profitability and sustainability without sacrificing humanity.

Peak: How Great Companies Get Their Mojo from Maslow by Chip Conley

After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley’s company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow’s iconic Hierarchy of Needs. This book explores how Conley’s company “the second largest boutique hotelier in the world” overcame the storm that hit the travel industry by applying Maslow’s theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors. Part memoir, part theory, and part application, the book tells of Joie de Vivre’s remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives.

You Can’t Lead With Your Feet On the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits by Ed Fuller

“You can’t lead with your feet on the desk . . . or your brain on hold. Ed Fuller brings experience, intelligence, and heart to this inspiring guide to building relationships and the good things that follow when you do. The message is delivered in an engaging style that keeps you entertained and leaves you with lasting wisdom.”

“The world of tourism, hospitality, and hotels has become a very global, complex, and diverse industry. No one knows this better than Ed Fuller. In this thoughtfully written text, Ed is speaking to business students, managers, and executives of all industries through his rich experience in the global hotel industry. We have found many great examples within these pages of how we can conduct business better, and I would suggest that they are not only relevant in the United States but throughout the world.”

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company’s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other.
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph Michelli
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world’s most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved.
Chocolates on the Pillow Are’nt Enough: Reinventing the Customer Experience by Jonathan Tisch

Want to find out how to over deliver to your customers? Interested in building an experience that wows ’em and builds excitement about your brand of service? Tisch, CEO of the Loews Hotels, knows how to build a loyal fan base. And he knows about change.

“For generations, organizations turned to traditional techniques of advertising and marketing to connect with customers. Now those tried- and-true business tools are losing their potency.”

The Education of An Accidental CEO: Lessons Learned From the Trailer Park to the Corner Office By David Novak

Novak is one of today’s most engaging, unconventional, and successful business leaders—lived in thirty-two trailer parks in twenty-three states by the time he reached the seventh grade. He sold encyclopedias door to door, worked as a hotel night clerk, and took a job as a $7,200-a-year advertising copywriter with the hopes of maybe one day becoming a creative director. Instead, he became head of the world’s largest restaurant company at the ripe old age of forty-seven. While David never went to business school, he did learn from the greatest of teachers and he shares what he discovered about getting ahead and getting noticed; motivating people and turning businesses around; building winning teams and running a global company of nearly one million people; and always staying true to yourself.

Food for Thought: How the Creator of Fuddrucker’s, Romano’s Macaroni Grill, and eatZi’s Built a $10 Billion Empire One Concept at a Time by Phil Romano

This book is a memoir of the professional life of Philip Romano and stories that go behind the creation of some 25 different restaurant concepts. Along the way Mr. Romano shares his personal insights as to what he thinks are important to succeed in the hospitality industry.

Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer

As one of the most successful and creative leaders of the New York City restaurant scene, Mr. Meyer describes the experience of growing up wanting to be a restaurant owner and finding himself in another industry. After quitting his lucrative job and taking some courageous risks, Mr. Meyer creates the opportunity to open the Union Street Café loosely developed on his view of the best of Italian and French cuisine. With the success of this first restaurants and now the success of many other foodservice ventures Meyer shares what it takes to be successful in business.
Finding Time to be Great: Leadership Lessons from a Chef by Charles Carroll

Leadership Lessons from a Chef is about creating excellence in the professional kitchen. Here the difference between good and great comes down to the details, and attention to these details comes from the right attitude reaching across all staff. A good culinary manager, according to author and award-winning Certified Executive Chef Charles Carroll, skillfully cultivates this attitude for success, and so leads the way toward kitchen excellence.

Using stories and examples drawn from his many years’ experience, Chef Carroll gives you a leader’s tour through the working kitchen. Offering proven wisdom in plainspoken terms instead of abstract management theories, the practical tools and ideas found in this groundbreaking book can be used immediately to motivate and develop an effective team environment among kitchen staffs.

What Got You Here Won’t Get You There: How Successful People Become Even More Successful by Marshall Goldsmith and Mark Reiter

Goldsmith, long a confidant to some of the most successful people in business and industry now provides a book that identifies 20 fundamental faults that hold successful people back, leading to his thesis that what got you here won’t get you there.

The Experience Economy Pine & Gilmore The basic premise of the book is that society has entered a new era where experiences are the economic offerings that are in highest demand, and which thus generate the highest value returns. Pine and Gilmore argue that the progression of economic value has gone through three stages to date, and that we are in the process of entering a fourth stage: the experience economy. Pine and Gilmore maintain that we find ourselves in what they call the experience economy, where the highest-value economic offerings are experiences. In the experience economy, beyond merely providing services, businesses stage memorable experiences for customers (who are thought of as ‘guests’) that are entertaining and/or educational in nature.

Hot, Flat and Crowded: Why We Need a Green Revolution – And How it Can Renew America by Thomas L. Friedman

Friedman explains that we have reached a new era—the Energy-Climate era—through an illuminating account of recent events. He shows how 9/11, Hurricane Katrina, and the flattening of the world by the Internet (which brought 3 billion new consumers onto the world stage) have combined to bring climate and energy issues to Main Street. But they have not gone very far down Main Street; the much-touted “green revolution” has hardly begun. With all that in mind, Friedman sets out the clean-technology breakthroughs we, and the world, will need; he shows that the ET (Energy Technology) revolution will be both transformative and disruptive; and he explains why America must lead this revolution—with the first Green President and a Green New Deal, spurred by the Greenest Generation.