Step 1: Read A Case Study: The Incident of Flight #399, Southwest Airline’s Customer Service.
Step 2: After reviewing the following case, on your own, research three case studies similar to this one in regards to customer service. After finding three cases, compare and contrast each case to Southwest Flight #399. The case does not have to be air-travel related. Once you compare and contrast each case, please provide feedback on how you, as a hospitality management professional, would handle the situation(S) presented.
Your paper must be a minimum of three (3) full pages and a maximum of five (5) pages of content. This does not include your cover page or references. APA format is required for this assignment.
Sources should be from professional/educational journals, periodicals, or well known and reliable websites. Please remember that “Wikipedia” is not a professional/educational journal or periodical. You should list all of your sources at the end of the paper and proper credit should be given to the author of your source throughout the paper. Proper APA citation must be used for all documentation of sources.
Please submit your paper using Microsoft Word.
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